And probably, why its business practices allowed it to go bankrupt.
Despite the fact that Circuit City filed for bankruptcy in November, I still chose to purchase some items from them when they had their Black Friday sale. I was out of the country at the time, so I made my purchases online. I ordered two 2GB SD cards at $4.99 each, a 4GB SD card at $9.99, and the Left 4 Dead Xbox 360 game that just came out for my husband. That wasn't on sale, but they had $8 flat shipping for most orders, and it seemed silly to spend $8 to ship less than $20 of products, so I added the game.
Two days later, on November 30, I received a shipping confirmation, telling me that my orders were in three separate shipments because they were coming from different warehouses. They shipped each 2 GB SD card in a separate shipment, and the third shipment contained the 4GB card and the game. Now, remember, they only charged $8 shipping, and they shipped three packages via FedEx to me. I think that might be a loss right there, unless they have extremely discounted shipping rates from FedEx. In any case, the first two packages showed up within a few days, but the third package never came. I checked its status via the provided tracking link and it indicated that the package data had been transmitted to FedEx but that the package had never been picked up. FedEx's fault? A sticky-fingered warehouse employee? Who knows.
I called the customer service number today and after asking me approximately one billion questions they told me that the only thing they could do is escalate it to an "investigator" who will follow up on the package and call me within three days. So now, Circuit City has my money (they charged me when they packed and "shipped" everything), I don't have my merchandise, and I'm told to just wait around for someone to call me back. I'll give them the benefit of the doubt and let their investigator call me back, but if I don't get a call back in the next few days I'm filing a dispute with my credit card company. That'll add yet another debt and debtor to what I'm sure is a growing group in their bankruptcy proceedings.
Next time, I'll just buy my stuff at a local store. Lesson learned.